Refund policy

Returns & Exchanges

If you are not completely satisfied with your purchase, we offer returns or exchanges within 14 days of delivery.

To be eligible, items must be unopened, unused, and in original, resellable condition with all packaging and labels intact. We do not accept returns on used products, opened incense, or items that are damaged due to misuse. Please ensure your return is initiated within 14 days of delivery.

Customers are responsible for return shipping costs. A 15% restocking fee will be deducted from the refund to cover handling and inspection. Shipping fees from the original order are non-refundable.

To request a return or exchange, please email us at hello@stayinflowence.com with your order number and the reason for the request. We will provide return instructions and address details. Items sent back without prior approval will not be accepted.

Refund Processing

Once we receive and inspect your return, you’ll be notified of the status via email. If approved, your refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank or payment provider.

Non-Returnable Items

We do not accept returns or exchanges on:

  • Sale or discounted items
  • Used or opened incense
  • Gift cards
  • Items not in original packaging

If you're unsure whether your item qualifies, feel free to email us before initiating a return.

Defective or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at hello@stayinflowence.com with photos and a description of the issue. We’ll make it right.

Missing Packages

If your tracking shows your package as delivered but you haven’t received it:

  • First, contact your local courier or post office to check delivery location
  • If unresolved, reach out to us at hello@stayinflowence.com and we’ll do our best to assist

We are not responsible for lost or stolen packages marked as delivered by the carrier.

Cancellations

We begin processing orders as soon as they are placed. If you need to cancel your order, please email hello@stayinflowence.com as soon as possible.

We will do our best to accommodate the request, but cancellations are not guaranteed once the order is in progress or has been shipped.